Frequently Asked Questions

At Spotless Solutions, we believe a great cleaning service is about more than just cleaning. Since 2010, we've built our company around quality, trust, reliability, and genuine care for the people we serve. We invest in training, support, and professional development, maintain detailed client preferences, and focus on delivering a consistent experience with every visit. Through our partnership with Cleaning for a Reason, we provide complimentary cleanings to cancer patients and their families during a difficult time. We're proud that much of our growth has come from repeat clients and referrals.

Yes. Spotless Solutions is fully licensed, bonded, and insured for your protection and peace of mind. We understand that inviting someone into your home requires trust, and we take that responsibility seriously.

Spotless Solutions has proudly served homeowners in Middle Tennessee since 2010. As a locally owned and operated husband-and-wife business, we've built our reputation on quality, reliability, and personalized service.

Our recurring cleaning service focuses on maintaining a clean, healthy, and welcoming home. We clean kitchens, bathrooms, living areas, and bedrooms, while also addressing dust, dirt, and buildup throughout the home. For a complete cleaning checklist, please visit our Recurring Cleaning Services page.

Our deep cleaning service is typically recommended for first-time clients, homes that haven't been professionally cleaned in some time, or whenever a home needs a fresh start. It allows our team to provide additional attention to detailed areas throughout the home, helping bring everything up to our maintenance standard before ongoing service begins. For a complete cleaning checklist, please visit our Deep Cleaning Services page.

Yes. Initial cleanings will take longer because we are bringing the home up to our standard and learning the unique needs of your home. Just because another company may have serviced the home does not mean it meets our standards. Once we establish a maintenance routine, future visits are usually more efficient.

Every home is unique, and pricing depends on factors such as the size of the home, its condition, the services requested, and the frequency of cleaning. While some companies provide instant online pricing, we prefer to speak with our clients directly so we can better understand your needs, answer any questions, and provide the most accurate estimate possible. Our goal is to recommend the service that best fits your home and expectations — not just provide a number.

For the best results, we recommend weekly or bi-weekly service. Regular cleanings help maintain your home's appearance, reduce buildup, and allow our team to focus on maintaining a higher level of detail. Monthly service is also available for clients who prefer less frequent visits.

Yes. We offer weekly, bi-weekly, and monthly recurring cleaning services to fit a variety of households and lifestyles.

No. Many of our clients are not home during their scheduled cleaning. We can work with a key, lockbox, garage code, door code, or other secure method of entry. Our team is trained to respect your home and ensure it is properly secured before leaving. If you prefer to be home during the cleaning, that's perfectly fine too.

Many of our clients are not home during their scheduled cleaning. We can work with a key, lockbox, garage code, door code, or other secure method of entry. During the onboarding process, we'll discuss the option that works best for your home and ensure our team has the information needed to access and secure your property properly.

We love pets and are happy to clean in pet-friendly homes. Many of our clients have dogs, cats, and other household pets. For the safety of your pets and our team, we ask that you let us know of any special instructions before your appointment.

Yes. We provide the professional-grade cleaning supplies, equipment, and tools needed to clean your home. If you have a preferred product you'd like us to use, we're happy to accommodate whenever possible. We ask clients to provide trash bags, paper towels, their preferred floor cleaner, and Swiffer duster refills.

Absolutely. We understand that some homeowners have specific preferences for certain products. If there is a product you'd like us to use, simply let us know and we'll do our best to accommodate your request.

We do our best to provide consistency from visit to visit, and many of our recurring clients see the same cleaner or cleaning team regularly. We maintain detailed notes about your home, preferences, and special instructions to help ensure a consistent experience.

We want you to be happy with the service you receive. If there's an area of your home that doesn't meet your expectations, please contact us within 24 hours. We'll review the situation and work with you to find the best solution. If we missed something that was included in your cleaning, we'll gladly return to address it.

We understand that schedules change and unexpected situations can arise. If you need to cancel or reschedule your cleaning, we ask for at least 48 hours' notice whenever possible so we can adjust our schedule and accommodate other clients. Appointments canceled with less than 24 hours' notice may be subject to a 50% cancellation fee. We understand that emergencies happen and may make exceptions on a case-by-case basis.

If you'd like to skip a regularly scheduled cleaning, we encourage you to reschedule within seven days of your original appointment whenever possible. This helps us maintain a consistent level of service and keeps your home on its regular cleaning schedule.

When a cleaning is skipped and the time between visits extends beyond your normal service frequency, additional time is often required to bring the home back to its maintenance level. In these cases, a $35 Skip Fee may be added to your next cleaning. If your cleaning is rescheduled within seven days of the original appointment, the Skip Fee will be waived.

We accept ACH bank transfers, credit cards, Apple Pay, Zelle, Venmo, cash, and checks for your convenience. For the easiest experience, we recommend using our client portal, where you can securely pay with ACH transfer, credit card, or Apple Pay.

Tipping is never required, but it is always greatly appreciated by our team. If you feel your cleaning team provided exceptional service, a tip is a wonderful way to recognize their hard work and dedication. Many of our clients choose to leave a tip after each visit or during the holidays, but the amount is always at your discretion. Tips can be added through our client portal, included upon request with your automatic payment, or given directly to your cleaning team in cash. Your kindness and appreciation mean a great deal to our team.

In addition to our recurring and deep cleaning services, we offer a variety of specialty cleaning services, including move-in/move-out cleaning, post-construction cleaning, carpet cleaning, appliance cleaning, garage cleaning, and other detailed cleaning services throughout the home. For a complete list of available services, please visit our Extra Cleaning Services page.

Yes. We offer professional move-in and move-out cleaning services for homeowners, renters, landlords, and property managers. Learn more on our Move-In / Move-Out Cleaning page.

Yes. Our post-construction cleaning service is designed to remove construction dust, debris, and residue left behind after renovations, remodels, or new construction projects. Learn more on our Post-Construction Cleaning page.

Spotless Solutions proudly serves homeowners throughout Davidson and Williamson Counties, including Nashville, Brentwood, Franklin, Nolensville, Green Hills, Belle Meade, Berry Hill, Oak Hill, Cane Ridge, Crieve Hall, Forest Hills, and surrounding communities. If you don't see your city or neighborhood listed, just ask! We'd be happy to confirm whether your home falls within our service area. See our full Areas We Service page.

To help us provide the best possible service, we ask that you pick up clothing, toys, paperwork, and other personal items before your scheduled cleaning. This allows our team to focus on cleaning your home rather than organizing belongings.

To provide the best possible service, we ask that your home has running water, working electricity, and a comfortable indoor temperature during your scheduled cleaning. Because our team is performing physically demanding work throughout the home, we recommend maintaining an indoor temperature of 68°F or warmer during the winter and 72°F–74°F during the summer whenever possible. For the comfort and safety of our team, we ask that the temperature not exceed 78°F while we're cleaning. If essential utilities are unavailable or working conditions are unsafe, we may need to reschedule your appointment until the home is ready for service.

Every home is different, and we're happy to help you find the service that's the best fit for your needs. If you have questions that weren't answered here, please don't hesitate to reach out. Our team is always happy to answer questions and provide personalized recommendations based on your home, lifestyle, and cleaning goals.